Return and Refund Policy

Last updated: November 2025

At Tool Frontier, our goal is to provide a premium shopping experience and high-quality garage storage solutions. Because we partner with multiple manufacturers and distributors, each product may have its own return and warranty requirements. Please read this policy carefully and refer to the specific product page for brand-specific details.

1. Order Cancellations

Before Order is Processed

Orders canceled within 24 hours of purchase may be canceled without penalty, as long as they have not entered production, packaging, or freight scheduling.

After Processing

Once an order has been processed by the supplier, warehouse, or freight carrier:

  • Cancellation may no longer be possible, or

  • A restocking fee (10%–30%) may apply depending on the manufacturer

  • Freight orders often cannot be canceled once they have been booked for shipment

Contact us immediately at support@toolfontier.com for assistance.

2. Returns & Exchanges

Because high-ticket and freight items require specialized handling, all return requests must follow the manufacturer’s guidelines.

General Return Requirements

To qualify for a return:

  • Item must be unused, unassembled, and in original packaging

  • Must include all manuals, hardware, and components

  • Return must be requested within 7–30 days of delivery
    (Exact window varies by brand — see product page)

Non-Returnable Items

Some items cannot be returned due to manufacturer rules:

  • Custom or made-to-order products

  • Installed or assembled items

  • Clearance or final-sale items

  • Products shipped via freight that have been uncrated or installed

If unsure, contact our support team before ordering.

Restocking Fees

Most manufacturers charge a 10%–30% restocking fee for buyer’s remorse returns. Shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless otherwise stated on the product page.

3. Damaged, Defective, or Incorrect Items

We take freight shipments seriously. You MUST inspect your delivery at the time of arrival.

If Damage Is Visible Upon Delivery

You must:

  1. Note all damage on the delivery receipt (BOL) before signing

  2. Take photos of the damage and packaging

  3. Refuse delivery if damage is severe

Failure to note damage on the freight receipt may void your ability to claim a replacement.

If Damage Is Hidden After Opening

You have 24–48 hours (depending on supplier requirements) to report concealed damage.
Email us at support@toolfrontier.com with:

  • Order number

  • Photos of damage

  • Description of the issue

We will work directly with the manufacturer to issue replacements or resolve the issue promptly.

4. Refunds

Refunds will be processed once:

  • The return is approved by the manufacturer

  • The product is received and inspected at the warehouse

  • Restocking fees and shipping deductions (if applicable) are applied

Refunds may take 3–10 business days to appear on your original payment method.

5. Exchanges

Exchanges follow the same guidelines as returns.
In many cases, exchanges require:

  • A new order to be placed

  • The return of the original product according to supplier guidelines

6. Warranty Claims

All products are covered by the manufacturer’s warranty.
Tool Frontier will help facilitate warranty claims but does not determine warranty outcomes.

Refer to the product page for detailed warranty terms.

7. Contact Us

For all return, replacement, or cancellation inquiries, contact our support team:

📧 support@toolfrontier.com
📞 Phone support coming soon
🕒 Mon–Fri, 9 AM – 5 PM EST