Terms Of Service

Last updated: November 2025

Welcome to Tool Frontier (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your use of www.toolfrontier.com (the “Site”) and the purchase of products from us.

By accessing the Site or placing an order, you agree to these Terms.
If you do not agree, you must discontinue use of the Site.

1. Use of Our Website

You agree to use our Site for lawful purposes only and not to:

  • Violate any applicable laws

  • Interfere with website functionality

  • Attempt unauthorized access to our systems

  • Engage in fraudulent or harmful behavior

We may terminate access for users who violate these Terms.

2. Eligibility

To use this Site or make purchases, you must be:

  • At least 18 years old, and

  • Legally able to enter into binding contracts

By using the Site, you confirm that these conditions are met.

3. Product Listings & Accuracy

We strive for accuracy but cannot guarantee that:

  • Product descriptions

  • Images

  • Specifications

  • Pricing

  • Availability

are always correct or up-to-date.

Manufacturers may change information without notice.
If a mistake occurs, we reserve the right to:

  • Correct the error

  • Cancel an order

  • Notify the customer

  • Update information on the Site

We do not accept liability for typographical or system errors.

4. Pricing & Payments

All prices are shown in USD.

We reserve the right to change prices at any time.

We accept payment through:

  • Shopify Payments

  • Stripe

  • PayPal (if enabled)

  • Other approved processors

Fraud Prevention

We may:

  • Verify orders manually

  • Request additional information

  • Cancel orders we suspect are fraudulent

5. Order Acceptance

An order confirmation does not signify acceptance.
Your order is considered accepted only when:

  • The payment is approved

  • The manufacturer or supplier confirms fulfillment

  • Shipment is scheduled

We may refuse or cancel orders for any reason, including:

  • Product unavailability

  • Pricing errors

  • Shipping restrictions

  • Fraud concerns

6. Shipping Policy

By placing an order, you acknowledge and agree to our Shipping Policy, which outlines:

  • Freight delivery rules

  • Inspection requirements

  • Missed appointment fees

  • Delivery timelines

  • Carrier responsibilities

The Shipping Policy is incorporated into these Terms.

7. Returns, Refunds & Cancellations

Returns and cancellations follow our Return & Refund Policy, which includes:

  • Manufacturer-specific return windows

  • Restocking fees (usually 10–30%)

  • Damage reporting deadlines

  • Non-returnable items

  • Refund eligibility

By ordering from Tool Frontier, you agree to all conditions in the Return & Refund Policy.

8. Freight Delivery Requirements

For freight shipments, customers MUST:

  • Inspect items at delivery

  • Note damage on the delivery receipt (BOL)

  • Take photos

  • Refuse severely damaged items

Failure to follow required inspection steps may void refund or replacement eligibility.

9. Warranty

All products are covered by the manufacturer’s warranty, not Tool Frontier’s warranty.

Warranty decisions are made solely by the manufacturer.
We assist in facilitating claims but do not guarantee outcomes.

10. Third-Party Services

Our Site may interact with third-party companies, including:

  • Payment processors

  • Logistics companies

  • Marketing platforms

  • Analytics tools

We are not responsible for:

  • Third-party actions

  • Third-party content

  • Third-party privacy practices

Use these services at your own risk.

11. Intellectual Property

All content on the Site—including:

  • Text

  • Images

  • Graphics

  • Logos

  • Product descriptions

  • Website design

is owned by Tool Frontier or licensed to us.

You may not:

  • Copy

  • Distribute

  • Modify

  • Sell

  • Reproduce

  • Reverse engineer

any content without written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Tool Frontier is not liable for:

  • Direct or indirect damages

  • Lost profits or revenue

  • Installation errors

  • Misuse of products

  • Shipping delays

  • Carrier negligence

  • Loss of data

  • Business interruption

Your sole remedy for dissatisfaction with the Site is to stop using it.

13. Indemnification

You agree to indemnify and hold Tool Frontier harmless from any claims, damages, liabilities, or expenses arising from:

  • Your use of the Site

  • Your violation of these Terms

  • Your infringement of third-party rights

14. Governing Law

These Terms are governed by the laws of the United States and the State of Maryland.

Any disputes shall be resolved in courts located in Maryland.

15. Changes to Terms

We may update these Terms of Service at any time.
Changes take effect immediately upon posting on this page.

Continued use of the Site constitutes acceptance of the updated Terms.

16. Contact Information

For questions regarding these Terms:

📧 support@toolfrontier.com