Shipping Policy

Last updated: November 2025

At Tool Frontier, we partner with multiple trusted manufacturers and distributors throughout the United States. Because of this, shipping methods, carriers, and lead times vary by product. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms below.

1. Order Processing

Most orders are processed within 1–3 business days, unless otherwise noted on the product page.

Processing includes:

  • Order verification

  • Payment approval

  • Supplier authorization

  • Packaging or freight scheduling

Certain items may require extended processing if they are:

  • Custom-made

  • Built to order

  • Out of stock

  • Oversized freight shipments

2. Shipping Times

Shipping times vary by manufacturer and product type:

Standard Parcel Delivery (UPS, FedEx, USPS)

  • Typically 3–7 business days

Freight Delivery (LTL)

Used for large or heavy items such as:

  • Garage cabinets

  • Tool storage systems

  • Shelving systems

  • Slatwall bundles

  • Large racks or equipment

Freight delivery typically takes:

  • 5–15 business days, depending on your location

  • Remote areas or long-distance routes may take longer

Estimated shipping times are shown on each product page when available, but these are not guaranteed.

3. Freight Delivery Requirements (IMPORTANT)

Most high-ticket items ship via freight (LTL). Freight deliveries:

  • Require an adult signature

  • May include curbside delivery only

  • Do NOT automatically include inside delivery

If you need additional services such as:

  • Inside delivery

  • White-glove service

  • Scheduled appointment windows

  • Liftgate service

Contact support@toolfrontier.com before placing your order to confirm availability and pricing.

4. Delivery Appointment Scheduling

For freight shipments:

  • The carrier will typically call you to schedule a delivery window.

  • You must be available during the scheduled time.

  • Missed appointments may incur redelivery fees charged by the freight carrier.

Tool Frontier is not responsible for redelivery charges.

5. Inspecting Your Shipment Upon Arrival

This is EXTREMELY important for freight orders.

When the freight carrier arrives:

✔ You MUST inspect the shipment before signing

Check:

  • Packaging condition

  • Box damage

  • Tears, dents, holes

  • Openings or crushed areas

✔ If you see ANY damage:

You MUST write “DAMAGED” on the delivery receipt (BOL) before signing.

Take photos of:

  • The packaging

  • The damaged area

  • The bill of lading

✔ If the item is severely damaged:

Refuse delivery and contact us immediately.

Failure to note damage may result in denial of replacement or refund by the carrier or manufacturer.

6. Concealed Damage

If you discover damage after the driver leaves:

You must report it within 24–48 hours, depending on the supplier’s rules.

Email:

support@toolfrontier.com

Include:

  • Order number

  • Photos of packaging and product

  • Description of damage

We will file the freight claim and coordinate replacements.

7. Shipping Costs

Shipping costs vary by product and supplier:

  • Many products ship free within the contiguous United States

  • Some oversized or heavy items may have additional freight charges

  • Shipping charges are displayed at checkout when applicable

Additional services (liftgate, inside delivery, white glove) may incur extra fees.

8. Split Shipments

If your order contains multiple items from different manufacturers, they may arrive in separate shipments and on different days.

You will receive tracking information for each shipment.

9. Shipping Restrictions

We currently ship only within the contiguous United States (lower 48 states).

We do NOT ship to:

  • Alaska

  • Hawaii

  • U.S. territories

  • PO Boxes

  • APO/FPO addresses

Unless otherwise stated.

10. Delays

Tool Frontier is not responsible for shipping delays caused by:

  • Supplier backorders

  • Manufacturing delays

  • Freight carrier issues

  • Natural disasters

  • Seasonal volume

  • Incorrect shipping information provided by the customer

We will always communicate updates as soon as we receive them from suppliers or carriers.

11. Tracking Information

Once your order ships, you will receive:

  • A tracking number

  • The carrier name

  • Delivery instructions if applicable

Tracking may take 24–48 hours to update depending on the carrier.

12. Questions or Support

For any shipping-related questions, contact us at:

📧 support@toolfrontier.com

We are here to help with tracking, damage claims, delivery instructions, and freight coordination.